Comments and Complaints

1.1 Feedback

We welcome all feedback, whether positive or negative, as it helps us improve our services.

Feedback may be used internally for service improvement and evaluation. Where feedback is shared externally, it will be fully anonymised unless explicit consent has been given.

1.2 Making a complaint

We take all complaints seriously and aim to resolve concerns promptly and fairly.

If you are unhappy with any aspect of our service, you can:

  • submit a written complaint to the Support Services Manager
  • use the comments/complaints form on our website (if available)

Written complaints may be submitted instead of, or in addition to, a verbal complaint.

Postal complaints can be sent to:
Survivors of Depression in Transition
Office 27, Woodbourn Business Centre
Jessell Street
Sheffield
S9 3HY

1.3 Handling of complaints

All complaints are:

  • treated seriously and confidentially
  • handled in a fair and timely manner
  • used to improve service quality

Personal information related to complaints is only shared internally on a need-to-know basis.